Relationship Manager

Duties and Responsibilities

Maintain good relationships with clients so that the business can maximize the value of those relationships

Identify key contacts at potential client companies to establish and foster relationships

Participate in one-on-one meetings with clients to explain services to guide their choices

Understand the problems and challenges of clients and identify ways the business could better address those needs

Grow the business by identifying new sales and business development opportunities

Seek opportunities to cross-sell or upsell to existing clients

Monitor and assess the activities of our competitors to proactively satisfy and retain our clients

Provide excellent service to maintain a positive reputation for the business

Resolve any customer complaints promptly and professionally

Set revenue targets and develop and execute a strategy to meet them

Requirements and Qualifications

• Ability to build, foster, and maintain positive professional relationships
• Devotion to high-quality customer service
• Excellent interpersonal communication skills
• Keen analytical and research abilities
• Knowledge of relationship management best practices
• Problem-solving and conflict resolution capabilities
• Willingness to develop an in-depth understanding of the business and related services
• Bachelor’s degree in business, marketing, management, or related field
• 2+ years of experience in a sales or customer service role
• Outgoing and customer-oriented attitude